Select products
Choose products where the "Find Your Fit" button is allowed. Variant inventory stays read-only and helps merchants decide what should be enabled.
Merchant support
PrimeStyleAI Help Center
A focused guide for Shopify merchants setting up product selection, size charts, widget behavior, billing, and storefront try-on.
Start here
Shopify setup
Install, select products, connect charts, then approve a plan.
Catalog Product rulesUnderstand where the "Find Your Fit" button can be offered.
Sizing Size chartsDetect, upload, and connect chart data to selected products.
Fix issues TroubleshootingButton hidden, missing charts, inventory checks, and failed results.
Recommended path
Set up PrimeStyleAI in the right order.
Keep the workflow controlled. Products come first, size charts make sizing accurate, and the plan should reflect the selected catalog.
Connect size charts
Run detection or upload CSV charts for selected products only. Every enabled product needs chart coverage before sizing can be trusted.
Choose plan
The selected product count sets the nearest product tier. Included try-ons are chosen from fixed usage packages and approved in Shopify.
Add storefront block
Add the PrimeStyleAI block to the product template in the Shopify theme editor, save, and refresh the storefront preview.
Quick demo: merchant setup
Show the guided flow from product selection to the storefront block, so merchants know what happens before they start.
Product selection
Choose products intentionally.
PrimeStyleAI should only run on products that are appropriate for try-on, have usable images, and can be matched to a size chart.
- Standard apparel with clear images and size charts.
- Menswear, womenswear, denim, outerwear, activewear, dresses, suits, and plus size.
- One-piece swimwear when the product image is appropriate.
- Shoes, hats, sunglasses, and supported accessories where sizing rules are available.
- Bikini and two-piece swimwear.
- Lingerie, nudity, adult, or explicit products.
- Products without usable images or meaningful size data.
- Products where all variants are out of stock.
Quick demo: choose products
Show search, collection filtering, inventory review, and why unsupported products should not be enabled.
Size charts
Recommendations come from merchant size data.
PrimeStyleAI should recommend from the merchant catalog, not generic averages. That means selected products need clean chart coverage.
Detect charts
Scan selected products and review detected sources before saving. Detection should stay focused on selected products only.
Upload CSV
Use clean labels and consistent units. One chart can cover multiple products when the same sizing applies.
Review coverage
Separate products with connected charts from products still needing charts, then save when the mapping is correct.
SizeXS, S, M, L, XL, numeric sizes, shoe sizes, or brand size labels.
MeasurementsChest, waist, hip, inseam, sleeve, foot length, head, face, or accessory dimensions.
UnitsUse consistent units per chart. Metric and imperial can both be shown when available.
Quick demo: detect charts
Show detected charts, missing products, and what merchants should review before saving.
Quick demo: upload CSV
Show the expected columns, clean units, and how one chart can cover multiple products.
Operations
Daily controls merchants will use.
These are the settings merchants come back to after the first setup.
Widget settings
Customize the "Find Your Fit" button so it matches the storefront. One-color try-on can reopen the saved result after the first completed try-on for a product color.
Plans and billing
Product access sets the product tier. Included try-ons come from fixed packages. Add-ons increase the current plan balance without changing the monthly plan.
Shopper flow
The shopper opens "Find Your Fit", enters measurements or uploads a photo, receives a size recommendation, then can generate a try-on result.
Analytics
Use analytics to monitor try-ons, top recommended sizes, customer countries, product usage, and whether product selection needs adjustment.
Troubleshooting
Check the gates in order.
Most storefront issues come from product access, chart coverage, inventory, or theme block placement.
Product is selected.
Product has a connected size chart.
Selected variant has inventory.
Theme app block is on the product template.
Widget settings were saved.
Product type is supported.
FAQ
Answers merchants usually need first.
Short, direct answers for setup and day-to-day support.
Why does the "Find Your Fit" button not show?
Confirm the product is selected, has a connected size chart, has inventory for the selected variant, and the theme app block is added to the product template.
Why is a selected product still hidden?
Product selection is the first gate. After that, PrimeStyleAI still checks chart coverage and inventory. Products without a chart or available variant should stay hidden.
Can merchants change products after a paid plan is active?
Yes. Paid-plan product access changes can be scheduled for the next billing cycle. Immediate storefront on/off controls should be used only for visibility changes.
How do add-on try-ons work?
Add-ons increase the current plan balance when included try-ons are not enough. They do not change the product tier or monthly included usage package.
What happens when one-color try-on is enabled?
After the shopper completes a try-on for a product color, the widget can show the saved size and reopen the existing result instead of generating again for that color.
Does PrimeStyleAI support swimwear?
One-piece swimwear can be supported when the image is appropriate. Bikini, two-piece swimwear, lingerie, nudity, adult, and explicit products are not supported.
What if a try-on fails?
Failed try-ons should not count against usage when the failure is technical. Send support the product URL, variant, screenshots, and approximate time.
How do I contact support?
Email support@primestyleai.com with the store domain, product URL, and screenshots when possible.